Air Canada's new program to resolve customer complaints by outsourcing to a third-party arbitrator may lack sufficient oversight to prevent bias.

Air Canada is testing a new program to resolve customer complaints. Will it work? https://www.cbc.ca/news/business/air-canada-complaints-pilot-project-9.7156628?cmp=rss

Air Canada is testing a new program to resolve customer complaints. Will it work? https://www.cbc.ca/news/business/air-canada-complaints-pilot-project-9.7156628?cmp=rss

Air Canada is testing a new program to resolve customer complaints. Will it work? Amid a backlog of complaints in the Canadian Transport Agency's complaints system, Air Canada is piloting a new program that will outsource complaints to a third-party arbitrator. Experts say it's good Air Canada is trying to find a solution, but oversight will be needed to make sure the new system doesn't favour companies o... https://www.cbc.ca/news/business/air-canada-complaints-pilot-project-9.7156628?cmp=rss

Air Canada is testing a new program to resolve customer complaints. Will it work? Amid a backlog of complaints in the Canadian Transport Agency's complaints system, Air Canada is piloting a new program that will outsource complaints to a third-party arbitrator. Experts say it's good Air Canada is trying to find a solution, but oversight will be needed to make sure the new system doesn't favour companies o... https://www.cbc.ca/news/business/air-canada-complaints-pilot-project-9.7156628?cmp=rss

Air Canada is testing a new program to resolve customer complaints. Will it work? Amid a backlog of complaints in the Canadian Transport Agency's complaints system, Air Canada is piloting a new program that will outsource complaints to a third-party arbitrator. Experts say it's good Air Canada is trying to find a solution, but oversight will be needed to make sure the new system doesn't favour companies o... https://www.cbc.ca/news/business/air-canada-complaints-pilot-project-9.7156628?cmp=rss