Microsoft is expanding the Teams Call Queue App to mobile devices, enabling agents and supervisors to manage call queues directly from the Teams app on iOS and Android.

Microsoft Teams Call Queue App comes to mobile Microsoft is expanding the Queues app in Microsoft Teams to mobile devices, enabling agents and supervisors to manage call queues directly from the Teams app on iOS and Android. This update brings essential call-handling capabilities to mobile-first and on-the-go workflows. Source: Microsoft 365 Roadmap ID 559386 With this update, Teams mobile users gain access to core Queues functionality that was previously limited to desktop: http://erik365.blog/2026/04/20/microsoft-teams-call-queue-app-comes-to-mobile/?utm_source=mastodon&utm_medium=jetpack_social

Microsoft Teams Call Queue App comes to mobile Microsoft is expanding the Queues app in Microsoft Teams to mobile devices, enabling agents and supervisors to manage call queues directly from the Teams app on iOS and Android. This update brings essential call-handling capabilities to mobile-first and on-the-go workflows. Source: Microsoft 365 Roadmap ID 559386With this update, Teams mobile users gain access to core Queues functionality that was previously limited to desktop: View and manage assigned call queues directly from the Teams mobile appSee queue details, including the full list of queue membersReview queue-related call history on mobile devicesOpt-in or out of queue call while on the goIn addition, supervisor leads can bulk-manage queue participation for their teams from their mobile devices, making it easier to respond quickly and keep service levels high even away from a desk. Who is benefits? This change applies to: Organizations using Microsoft Teams PhoneUsers licensed with Teams Phone and Teams PremiumCalling representatives/agents and supervisor leadsUsers of the Teams mobile app on iOS/AndroidRollout timeline General Availability (Worldwide): Rollout starts in mid-May 2026 and is expected to complete by late May 2026. What you need to do? No action is required. The feature is enabled by default and respects existing licensing, policies, and administrative controls. Optionally, you may want to: Ensure affected users are properly licensedInform call agents and supervisors who rely on mobile workflowsUpdate internal helpdesk or user documentation to reference mobile queue managementConclusion,opinion and summary By extending queue management to mobile, Microsoft enables faster response times, greater flexibility for call agents and supervisors, and a more consistent customer experience regardless of location. Resources Microsoft Message Center Notification MC1279071Microsoft 365 Roadmap ID 559386Manage Queues app for Microsoft Teams – Microsoft Teams | Microsoft Learn #Calling #MicrosoftTeams #Telephony