Telus uses AI to alter the accents of call agents, potentially misleading customers.

Telus Uses AI to Alter Call-Agent Accents https://news.ycombinator.com/item?id=48031109 #hackernews #tech

Telus Uses AI to Alter Call-Agent Accents https://letsdatascience.com/news/telus-uses-ai-to-alter-call-agent-accents-a3868f63 https://news.ycombinator.com/item?id=48031109

Telus Uses AI to Alter Call-Agent Accents https://letsdatascience.com/news/telus-uses-ai-to-alter-call-agent-accents-a3868f63 #HackerNews #Telus #AI #CallCenter #Accents #VoiceTech

Telus Uses AI to Alter Call-Agent Accents L: https://letsdatascience.com/news/telus-uses-ai-to-alter-call-agent-accents-a3868f63 C: https://news.ycombinator.com/item?id=48031109 posted on 2026.05.05 at 21:38:44 (c=1, p=7)

Telus Uses AI to Alter Call-Agent Accents Link: https://letsdatascience.com/news/telus-uses-ai-to-alter-call-agent-accents-a3868f63 Comments: https://news.ycombinator.com/item?id=48031109

Telus Uses AI to Alter Call-Agent Accents Link: https://letsdatascience.com/news/telus-uses-ai-to-alter-call-agent-accents-a3868f63 Discussion: https://news.ycombinator.com/item?id=48031109

TELUS Is Using AI To Alter The Accents Of Their Customer Service Agents…. WTF? This is really bonkers. A Globe and Mail (Paywalled) story popped up in my news feed with this: The voice you hear on the other side of a call-centre interaction might soon sound a little more familiar, thanks to an AI tool that adjusts speech in real time – but not everyone thinks it’s a good idea. Telus Digital, the wholly owned division of Telus Corp. https://itnerd.blog/2026/05/06/telus-is-using-ai-to-alter-the-accents-of-their-customer-service-agents-wtf/

Telus using AI to alter the accents of customer-service agents https://www.theglobeandmail.com/business/article-telus-ai-accents-customer-service-agents/?utm_source=flipboard&utm_medium=activitypub Posted into Business @business-globeandmail