Reports filed under Customer Service, newest first.
The thread discusses a major network outage affecting Orange and Sosh customers due to a failed 5G migration, followed by Orange's announced commercial gesture as compensation. The incident highlights operational failures and customer servi…
Multiple users report that Namecheap seized and disabled their domains, raising concerns about domain management practices and potential account security issues. The incident has sparked discussions on domain hosting reliability and custome…
The thread discusses how AI hallucinations in customer service are exacerbating issues with entitled customers, highlighting concerns about the reliability and impact of AI in customer interactions.
The thread discusses Telus using AI to alter the accents of call agents, raising concerns about the ethical implications of AI in customer service and potential deception. It highlights the intersection of AI technology and consumer trust.
Users discuss canceling Claude due to token issues, declining quality, and poor support, highlighting dissatisfaction with the service's performance and customer care.
The user expresses frustration with an AI support system that failed to transfer their data to a human representative, leading to a loss of critical account information. They criticize the inefficiency of AI support systems and the decline …
Customers who accidentally filled their gas tanks with water are being reimbursed by Circle K, a convenience store chain, which has sparked discussions about corporate responsibility and customer service. The incident highlights potential i…
Toshiba is refusing to exchange business-grade hard drives due to stock shortages, leading to customer dissatisfaction. The issue highlights supply chain challenges and customer service concerns in the technology sector. This situation may …
KPN addressed a technical issue where mobile internet connectivity for customers was intermittently lost, even though devices registered network coverage. The issue was resolved by the provider, but it caused user dissatisfaction due to dis…